Shipping policy

Last Updated: November 3, 2026

Thank you for shopping with Xalavessa.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.xalavessa.com. Please review this policy before placing an order.

1. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation and before shipment.

Business-Day Counting: Monday – Friday. The 1–3 business-day handling period is separate from the carrier transit period. For counting this estimate, a business day is a Monday through Friday day on which order processing is actually carried out. Monday through Friday is the business-day counting convention for the 1–3 business-day handling estimate. This convention does not mean that order processing is necessarily carried out on every weekday. A weekday on which order processing is not carried out is not counted as a handling business day. The specific weekly processing schedule and holiday/non-processing calendar are not stated here because they have not been confirmed. If an order is placed on a weekend, an applicable public holiday, or another non-processing day, it is queued for the next actual processing business day.

Order Cut-Off Time: 6:00 PM CT

Transit-Time Counting and Carrier Delivery Days: The published 6–9 business-day transit estimate is counted Monday through Friday after the carrier receives the package. This Monday–Friday convention is used only to count the estimate; it does not establish that a carrier delivers on every weekday. The carrier, service type, and actual delivery weekdays may vary by destination and are not specified as a universal schedule in this policy. Accordingly, we do not promise delivery attempts on any particular weekday, or represent that Saturday, Sunday, or holiday delivery is available. Actual delivery days and schedules depend on the carrier, service, and destination. Please refer to the shipping option and estimate displayed at checkout for the selected destination. The 6–9 business-day estimate applies only when it is shown as available for that destination and service. Carrier holidays and non-operating schedules may affect the actual delivery date.

Cut-off handling rule: Orders placed after 6:00 PM Central Time (CT) are treated as received for processing on the next actual processing business day. Orders placed on Saturday or Sunday, or on another day when order processing is not carried out (including an applicable public holiday), are also queued for the next actual processing business day. Orders placed before 6:00 PM CT may enter the processing queue for that business day, but the cut-off time does not mean that an order will be processed or shipped on the same day. The 1–3 business-day handling period begins after successful payment confirmation and is counted from the applicable processing business day. A weekday on which order processing is not carried out is not counted as a handling business day.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

We primarily serve customers in the United States. Shipping destinations available for a particular order are those that can be selected at checkout. Shipping availability for each destination is determined by the destinations offered at checkout.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

Standard Shipping Estimate

• Order Processing Time: 1–3 business days

• Shipping Transit Time: 6–9 business days after the carrier receives the package

• Estimated Total Delivery Time: 7–12 business days in total, consisting of 1–3 business days of handling plus 6–9 business days of carrier transit

The 6–9 business-day transit estimate begins when the carrier receives the package and applies only when that estimate is available for the selected destination and shipping service. The 7–12 business-day total estimate is the arithmetic combination of the separate 1–3 business-day handling period and 6–9 business-day carrier transit period, where both estimates apply to the order. It is an estimate, not a guaranteed order-to-delivery calendar period or delivery date. The 7–12 business-day sum does not include any additional wait before the next processing business day for orders placed after the 6:00 PM CT cut-off, on weekends, public holidays, or other non-processing days. Orders placed after the cut-off or on a non-processing day may wait until the next actual processing business day before the handling period begins. Handling and transit estimates are counted separately using the Monday–Friday business-day convention; actual non-processing and carrier non-operating schedules may affect the calendar delivery date. Actual carrier delivery weekdays and operations may differ by service and destination. Non-operating days and carrier delays may extend the actual delivery date.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free standard shipping throughout the United States. For destinations outside the United States, any applicable shipping charges will be shown at checkout before you submit your order. Please review the available shipping option and total before completing an international purchase.

For international orders, destination availability and delivery estimates depend on the destination and the shipping options actually available at checkout. We do not publish a separate fixed international delivery-time estimate in this policy. The 6–9 business-day transit estimate applies only when it is available for the selected destination and shipping service at checkout; it must not be assumed for every international destination or service. If a delivery estimate is not available before ordering, please contact us at hello@xalavessa.com for clarification. Any applicable international shipping charges, import duties, taxes, or customs charges will be shown at checkout where available or may be assessed by local authorities, subject to applicable law. The U.S. free standard-shipping offer does not establish that international shipping is free.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email. Tracking information is provided where available. The availability and timing of tracking information may depend on the carrier and shipping service used for the shipment.

The time when tracking information first becomes available may vary by carrier and shipping service.

If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders are shipped using the carrier and shipping service applicable to the order.

Carrier handling, tracking availability, and delivery schedules may vary by destination and service.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number (if applicable)

• City

• State

• ZIP code

• Phone number

• Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@xalavessa.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@xalavessa.com with your order number and tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff.

• Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

If reshipment is requested because of incorrect shipping information or a failed delivery not caused by Xalavessa, we will explain any applicable additional shipping charge, including its amount or calculation, before arranging the reshipment. No such charge will be added without first being disclosed to you and obtaining your agreement.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@xalavessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@xalavessa.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Xalavessa

Website: www.xalavessa.com

Business Address:
12575 Highway 31, Ward, AR 72176, United States

Customer Support Email:
hello@xalavessa.com

Customer Support Phone:
+1 305-555-5628

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

Please contact us during the customer support hours listed above. A specific response-time commitment is not established by this policy.