Privacy policy

Last Updated: November 3, 2026

This Privacy Policy explains how Xalavessa ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.xalavessa.com (the "Site"), create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy describes our general information-handling practices. Where applicable law requires consent or another legal basis for a particular activity, we will obtain or rely on the legally permitted basis before carrying out that activity.

The information processed and the privacy choices available to you may depend on the features you use, the services involved in your visit or transaction, and the privacy laws that apply where you live. You may contact us at hello@xalavessa.com with questions or privacy requests. We will review and respond to requests in accordance with applicable law.

1. Who We Are

Xalavessa is an independently operated online retail store offering apparel and hats.

Website: www.xalavessa.com

Customer Support Email: hello@xalavessa.com

Customer Support Phone: +1 305-555-5628

Business Address:
12575 Highway 31, Ward, AR 72176, United States

2. Information We Collect

Depending on how you use the Site and the services involved in your visit or order, we may process information that you provide directly, technical and usage information generated when you access the Site, and information made available by service providers involved in operating the store or completing your transaction. The categories and sources involved vary with the feature used and the services actually active at the time.

Information You Provide

When you place an order, create an account, subscribe to our communications, contact customer support, or otherwise interact with our Site, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details and purchase history

• Payment confirmation information

• Customer service communications

• Return and refund requests

Payment information is handled through the payment services presented during checkout. The specific information accessible to or retained by each provider depends on the applicable payment service and its configuration.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Language preferences

• Time zone

• Referring website

• Pages visited

• Products viewed

• Website activity

• Cookie and similar technology data

Technical and usage information may be used to operate and secure the Site, support shopping-cart and checkout functions, detect or investigate suspicious activity, and, where relevant tools are enabled, understand Site usage or measure marketing performance. The specific purposes depend on the information collected and the technologies actually in use.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Verify payments and reduce fraudulent transactions.

• Provide customer support.

• Send order confirmations, shipping updates, and other service-related communications.

• Maintain and improve our website, products, and customer experience using information relevant to store operations and customer interactions.

• Understand website performance or measure marketing effectiveness only where the relevant analytics or advertising tools are enabled and such processing is permitted by applicable law.

• Send promotional communications where permitted by law. You may opt out at any time.

• Comply with legal, accounting, tax, and regulatory obligations.

4. Service Providers

We disclose personal information when reasonably necessary to operate the store, complete transactions, provide requested services, protect the Site and customers, or meet legal obligations, subject to applicable law. In the ordinary course of an online order, relevant information may be handled by Shopify and by the payment, shipping, delivery, customer-support, security, or fraud-prevention services involved in the particular transaction or feature.

The specific service providers and the information they receive depend on the services enabled and used for your visit or order. The categories in this section describe types of providers that may be involved; they do not mean that every category or provider is used for every visit or transaction. Information about a particular payment option or third-party service may also be provided in the checkout flow, the relevant service interface, or that provider’s privacy notice. We will update this policy when material changes to the services used by the store require an update to this disclosure.

5. Analytics and Advertising

If analytics, measurement, or advertising tools are enabled on the Site, those tools may process technical, browsing, interaction, or advertising-related information such as IP address, browser or device information, pages viewed, and interactions with products or other Site content. Such processing may be used to understand Site activity, measure performance, or evaluate marketing. The specific tools, data categories, purposes, and recipients depend on the integrations actually installed and enabled. This policy does not identify any particular analytics or advertising tool as universally active. The tools, if any, that process information during a particular visit depend on the integrations enabled on the Site at that time.

Where applicable law requires notice, consent, or a choice concerning analytics or advertising technologies, the store must provide and honor the mechanism required by that law. Any consent or opt-out controls made available on the Site must correspond to the technologies in use and the laws applicable to the visitor and activity.

6. Cookies and Similar Technologies

The Site and services operating through it may use cookies, pixels, local storage, or similar technologies to support functions such as maintaining a shopping cart, enabling checkout, protecting the Site, remembering preferences, or, where enabled, analytics, measurement, and advertising. The specific technologies and purposes active during a visit depend on the Site and service configuration at that time; this policy does not represent that every listed technology or purpose is active on every visit.

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect Site functionality, including shopping cart or checkout features. Browser controls do not necessarily affect all technologies or all data processing, and any additional consent or preference controls will depend on the tools actually configured and the requirements of applicable law.

7. Sharing Your Information

Depending on the transaction, feature, and services actually used, personal information may be disclosed to Shopify, payment and transaction providers, shipping and delivery providers, website or ecommerce service providers, customer-support or fraud-prevention providers, professional advisers, and government or regulatory authorities where required by law. Not every category necessarily receives information in every transaction. Whether a particular disclosure constitutes a sale, sharing, or targeted-advertising disclosure under an applicable privacy law depends on the data, recipient, purpose, and law involved. We do not make a blanket statement that all data disclosures are outside those legal definitions.

If you have a question about a particular disclosure or wish to make a privacy request, you may contact us at hello@xalavessa.com. Contacting us by email is a way to reach the store; it does not replace any separate website control, opt-out method, or other process that applicable law may require for a particular activity.

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with certain rights regarding your personal information.

Where provided by the privacy laws applicable to you, these rights may include:

• The right to access your personal information.

• The right to correct inaccurate information.

• The right to request deletion of personal information.

• The right to restrict certain processing activities.

• The right to opt out of targeted advertising or marketing communications where applicable.

Residents of California and other U.S. states may have additional rights under the privacy laws applicable to them. The availability and scope of any right depend on the law, the circumstances of the request, and any applicable legal exceptions. This policy does not represent that every right listed applies to every visitor.

To ask about or exercise a privacy right, you may contact us at hello@xalavessa.com. Please describe the request and the information or transaction concerned. We may request information reasonably necessary to verify your identity or authority, where permitted or required by applicable law. We will handle the request, including any applicable response, appeal, or exception process, in accordance with the law that applies. This policy does not state a single response deadline or verification procedure for every jurisdiction.

9. Your Privacy Choices

If we send you marketing emails, use the unsubscribe link included in the message to opt out of further marketing emails. This option applies to marketing emails that include an unsubscribe link. Order confirmations, shipping notices, and other transactional or service-related messages may still be sent when needed to complete or administer an order or provide a requested service.

You may contact us at hello@xalavessa.com to make a privacy request or ask about available privacy choices. If applicable law gives you the right to opt out of targeted advertising, a sale or sharing of personal information, or another form of processing, the request will be handled using the method or mechanism required by that law. Email is a contact channel and is not represented as the only legally sufficient opt-out method. This policy does not claim that the Site currently displays a particular cookie banner, privacy portal, preference center, or automated opt-out control, or that it detects or processes Global Privacy Control (GPC) or every other browser/device preference signal. Any controls and processes offered for a particular activity must correspond to the tools configured on the Site and the laws applicable to the relevant visitor and activity.

10. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain appropriate business records.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the personal information and services involved to help protect information from unauthorized access, disclosure, alteration, or destruction. The specific safeguards depend on the systems and service providers used in operating the Site.

No method of electronic transmission or storage can be guaranteed to be completely secure. We seek to use reasonable safeguards appropriate to the information and services involved.

11. International Visitors and Children's Privacy

Our business primarily serves customers in the United States. Orders from other countries may be possible where the destination is available at checkout.

If you access our Site from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Our Site is not intended to solicit personal information from children. We do not knowingly collect personal information from a child where doing so is prohibited by applicable law. The age threshold and any additional obligations may depend on the law that applies to the child and the information involved.

If you believe a child has provided personal information to us, please contact hello@xalavessa.com. We will review the concern and take appropriate steps as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date.

13. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

Brand Name: Xalavessa

Website: www.xalavessa.com

Business Address:
12575 Highway 31, Ward, AR 72176, United States

Customer Support Email:
hello@xalavessa.com

Customer Support Phone:
+1 305-555-5628

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

Please contact us during the customer support hours listed above. A specific response-time commitment has not been established in this policy.