Refund policy

Last Updated: November 3, 2026

At Xalavessa, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.xalavessa.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed.

• In the same condition in which it was received.

• Returned with all original tags attached.

• Returned in its original packaging.

• Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at hello@xalavessa.com within the 30-day return period.

Please include:

• Your order number.

• The email address used to place the order.

• The reason for your return request.

After reviewing your request, we will confirm whether the return is authorized and provide the applicable return instructions, including where and how to send your package.

Please do not send items back before receiving return authorization and instructions, as unauthorized returns may be difficult to identify or process.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

You are responsible for return shipping costs if the return is due to a change of mind or your own selection, including:

• Change of mind.

• Ordering the wrong size.

• Choosing a color that you no longer want or prefer.

• Style preference.

• No longer wanting the item.

Our Responsibility

If Xalavessa sends the wrong item, style, color, or size, or if an item arrives damaged or defective, Xalavessa will cover the applicable return shipping cost or provide appropriate return arrangements.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@xalavessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

Any product-specific return restriction, if applicable, should be clearly identified on the applicable product page before purchase and will be applied subject to applicable law. If you are unsure whether a product is eligible for return, please contact us before purchasing. Any applicable statutory return rights remain unaffected.

Items that have been worn, used, washed, or returned without the required original tags or packaging may not meet the general return conditions described above. This does not prevent you from contacting us about an item that arrived damaged, defective, or incorrect. No separate restriction based solely on an item being altered is stated here because that additional restriction has not been confirmed as an actual store rule.

7. Exchanges

For an exchange request, contact us before returning an item so we can advise on available options. Exchange availability is not guaranteed.

If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.

If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Returned items are generally inspected within 1–3 business days after receipt. If the refund is approved, we process it to your original payment method within 5 business days after the inspection is completed.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. The time required varies by provider and payment method and is outside our control; we do not guarantee a specific posting date.

9. Original Shipping Charges

We offer free standard shipping throughout the United States. This U.S. free-shipping offer does not establish that shipping to international destinations is free. For orders shipped outside the United States, any applicable shipping charges will be displayed at checkout before you submit your order. International shipping availability and services depend on the destination and the options displayed at checkout. This free outbound shipping policy does not change the return shipping responsibilities described above. Any charge for a customer-requested reshipment due to an incorrect address or failed delivery not caused by Xalavessa will be explained, including its amount or calculation, before the reshipment is arranged, and will not be added without your agreement. Return shipping responsibility will be determined by the reason for the return as described in this policy and subject to applicable law. Where a return results from our error, including an incorrect, damaged, or defective item, we will cover the applicable return shipping cost or provide appropriate return arrangements. For international orders, please review the shipping options shown at checkout and contact us with questions about return shipping costs or refunds before returning an item.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent to the return address below.

Return Address:

Xalavessa

12575 Highway 31, Ward, AR 72176, United States

Please include your order number and follow the return instructions provided by our customer support team so that we can identify and process your return.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Xalavessa

Website: www.xalavessa.com

Business Address:
12575 Highway 31, Ward, AR 72176, United States

Customer Support Email:
hello@xalavessa.com

Customer Support Phone:
+1 305-555-5628

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

Please contact us during the customer support hours listed above. A specific response-time commitment is not established by this policy.